This website stitchmetrics.com (the “Website”) is owned and operated by Stitch Metrics (hereinafter “Stitch Metrics”). The following Terms of Use (“Terms”) regulate the access to and use of Services (as defined below). Please review the Terms carefully.
In order to use Services you must unconditionally consent to and accept these terms and conditions (including those regulating the processing of personal data) by ticking the “I agree” box when you sign up to the Services whereby you are entering into a legally binding agreement with Stitch Metrics.

By using our Services, you acknowledge and agree to the terms of our Data Processing Agreement (DPA), which governs the processing of personal data in accordance with applicable data protection laws. The DPA is incorporated by reference into these Terms and is available here.

Related Links:

• Terms of Use for Artificial Intelligence Features
• Privacy Policy

In these terms and conditions, certain definitions (identified with initial capitalization) used shall have the meaning as specified by the applicable third-party platforms. In addition, the following additional definitions shall have the meanings set forth below. Additional definitions are also provided elsewhere in these terms and conditions.

“Agreement” means these terms and conditions including all policies, procedures and/or guidelines which appear on the Website from time to time as well as all third-party platform terms.

“Connected Platforms” means Google Ads, Meta Ads (Facebook and Instagram), Klaviyo, Shopify, Slack, and any other advertising, marketing, or ecommerce platforms that Stitch Metrics integrates with from time to time.

“Platform Content” means any and all information, data, and files that you access, manage, or analyze through the Connected Platforms using the Services.

“Membership” means the subscription service that entitles you to use Stitch Metrics to access analytics and management tools for your Connected Platforms.

“Stitch Metrics” means Stitch Metrics’ advanced analytics and management platform, its assignees and its successors, which is used to provide the Services.

“Trial Period” means the subscription service that entitles you to test and use Stitch Metrics as a normal paying user for a total period of 14-days without paying.

“Services” means the web-based features and services included in, and provided as part of, Stitch Metrics.

The Website is not intended for individuals under the age of 18. Stitch Metrics does not target its Services or the Website to individuals under the age of 18. Stitch Metrics does not knowingly collect Personal Data (defined in Section 6 below) from individuals under the age of 18.

Stitch Metrics grants you a non-exclusive, non-transferable, revocable, limited, personal right to use and access Services. Stitch Metrics does not authorize other use or access, including, without limitation, by robots, spiders, crawlers and scraping technologies. You are responsible for your own username and password (“Login Information”) and should not allow any third party to access or use your Login Information. You are responsible for all individuals that access Services through your Login Information (“Authorized Users”). You and your Authorized Users may use Services only for your own business, not to access Services in order to build a similar or competitive product or service or copy any ideas, features, functions, or graphics of Services.

Stitch Metrics is a technical application which provides advanced analytics, reporting, and management tools for Connected Platforms. In order to use Services, you must have active accounts with the Connected Platforms you wish to integrate.

The fee for the Membership (the “Membership Fee”) shall be as quoted in Stitch Metrics’ current price list, which can be reviewed at stitchmetrics.com/pricing. All prices provided by Stitch Metrics are (unless otherwise stated) exclusive of taxes and duties. You will have to provide a valid credit card or other payment method at the time of signing up for Membership.

Stitch Metrics reserves the right to modify the Membership Fee and the prices for other Services from time to time in its sole discretion to cover any increase in Stitch Metrics’ costs for the Services (including but not limited to increased costs of materials, labor, services, currency fluctuations or as a result of government taxes and levies). You shall not be entitled to make any deduction from the sum due for the Membership in respect of any set-off or counterclaim against Stitch Metrics. You are not entitled to withhold payments by reason of any alleged defect in the Membership and/or other Service(s). Under no circumstances are you entitled to refund or reimbursement of fees paid to Stitch Metrics.

If you sign up for a Trial Period, Stitch Metrics will require you to provide it with a valid credit card or other payment method and start charging you automatically on the first day after the Trial Period is over, unless you cancel your account before the end of the Trial Period.
We may, at our sole discretion, offer a free trial for a limited period. Upon expiration of the trial period, your subscription will automatically convert to a paid subscription, and the applicable fees will be charged to your provided payment method, unless you cancel before the end of the trial.

You remain responsible at all times for the direct payment of advertising costs, subscriptions, and any other fees charged by Connected Platforms.

To the maximum extent permitted by law, Stitch Metrics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; (d) any data loss or corruption from Connected Platforms.

Stitch Metrics provides you with a technical application for analytics, reporting, and management of Connected Platforms. You agree and acknowledge that you must evaluate and bear all risks associated with the use of Connected Platforms and the data accessed through Services. You further agree and acknowledge that Stitch Metrics does not control the Connected Platforms and is not responsible for their availability, functionality, or data accuracy.

Stitch Metrics assumes no responsibility or liability for any errors, costs, loss, disclosure of or related to Platform Content or other information or data not being transferred, synced, or displayed correctly, or caused by malfunction in Connected Platforms or transfer facilities.

YOU USE ALL SERVICES AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, STITCH METRICS DISCLAIMS ANY WARRANTIES, REPRESENTATIONS, GUARANTEES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, STITCH METRICS SPECIFICALLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUALITY, AND NON-INFRINGEMENT, THAT SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT SERVICES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE. NO ADVICE OR INFORMATION WHETHER VERBAL OR WRITTEN, OBTAINED FROM STITCH METRICS OR ELSEWHERE WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THESE TERMS. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN.

Stitch Metrics is not liable for any delay in performance of its obligations under these Terms caused by circumstances that were not reasonably foreseeable by Stitch Metrics at the time of entering into these Terms and the effects of which could not reasonably be avoided or overcome, including but not limited to reduced or disrupted access to Connected Platforms, API changes or limitations, disruption or delay in external networks or telephony connections or shortage in power supply. Stitch Metrics shall not in any case be liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or in connection with the use of Stitch Metrics or Services, even if we have been advised of the possibility of such damages, and regardless of the legal theory on which any such damages may be based.

Stitch Metrics’ aggregate liability arising out of the use of Stitch Metrics and/or Services will not exceed the greater of one hundred dollars ($100) or the amount you have paid to Stitch Metrics in the past twelve (12) months. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, Stitch Metrics’ liability will be limited to the fullest extent permitted by applicable law.

All copyright, designs, patent, trademarks, trade names and other intellectual property rights (“IPR”) in and to Stitch Metrics or displayed on the Website are and shall remain the exclusive property of Stitch Metrics (or the respective Connected Platforms, or any third party as the case may be). You do not acquire any IPR to Stitch Metrics apart from the right of use under these Terms. Any unauthorized reproduction, redistribution, publishing, transmission, modification, sale and any other usage of the IPR of Stitch Metrics is prohibited and may result in civil and criminal penalties. By transmitting, sending or posting any content by the use of the Services you grant Stitch Metrics the nonexclusive, sublicensable and perpetual license to use, copy, display, modify or otherwise dispose of any such Content for any purpose related to providing the Services.

All rights, title, and interest in and to the Services, including all related intellectual property rights, are and will remain the exclusive property of Stitch Metrics. User-generated content remains the property of the user; however, by submitting content through the Services, you grant Stitch Metrics a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, publish, transmit, and display such content for the purpose of providing the Services.

Submitting your name and e-mail address as well as any other requested personal data or any other personally identifiable information (collectively, “Personal Data”) is a condition to using the Services. The Personal Data that you provide will allow Stitch Metrics to inform you of the Services as well as other services and products of interest. Stitch Metrics, its affiliates and partners, may use your Personal Data for processing, managing and providing you with personalized news, advertisement and other information. You may at all times opt-out from any further advertisement to your email address by sending a notice to Stitch Metrics at [email protected].

Cookies may be used in order to make your visit to the Website easier, to enhance your experience, keep track of the number of visitors to and the general use of this Website as well as to keep track of advertisement. A cookie is a small text file stored on your hard drive, which tracks your movements within the Website. Cookies are never used to store Personal Data. The information collected from you on the Website helps us evaluate what types of information might be of interest to other visitors.

You unconditionally consent to Stitch Metrics’ collection and processing of your Personal Data as specified in these Terms by ticking the “I agree” box when you sign up.

Please review the Privacy Policy, available at https://stitchmetrics.com/privacy, and incorporated herein by reference, for a more detailed description of Stitch Metrics’ collection and usage of your Personal Data.

Connected Platform Integrations
When you connect your accounts from Connected Platforms to Stitch Metrics, our use of information received from these platforms adheres to their respective API policies and terms of service.

Google Ads Integration

When you connect your Google Ads account to Stitch Metrics:

• We access only the Google Ads data you explicitly authorize through Google’s OAuth consent
• Your Google Ads data is used exclusively to provide advertising analytics, performance reporting, and campaign insights within Stitch Metrics
• We do not sell, rent, or share your Google Ads data with third parties for their independent use
• You can revoke Stitch Metrics’ access to your Google Ads data at any time through your Google Account permissions

Meta Ads (Facebook & Instagram) Integration

When you connect your Meta advertising accounts to Stitch Metrics:

• We access your Meta Ads data in accordance with Meta’s Platform Terms and API policies
• Your Meta Ads data is used exclusively to provide advertising analytics, performance reporting, and campaign insights within Stitch Metrics
• We do not sell, rent, or share your Meta Ads data with third parties for their independent use
• You can revoke Stitch Metrics’ access to your Meta Ads data at any time through your Meta Business Suite settings

Klaviyo Integration

When you connect your Klaviyo account to Stitch Metrics:

• We access your Klaviyo data including email campaign performance, subscriber metrics, and flow analytics
• Your Klaviyo data is used exclusively to provide email marketing analytics and insights within Stitch Metrics
• We do not sell, rent, or share your Klaviyo data with third parties for their independent use
• You can revoke Stitch Metrics’ access to your Klaviyo data at any time through your Klaviyo account settings

Shopify Integration

When you connect your Shopify store to Stitch Metrics:

• We access your Shopify data including sales, orders, customer data, and product information as authorized by you
• Your Shopify data is used exclusively to provide ecommerce analytics, attribution reporting, and performance insights within Stitch Metrics
• We do not sell, rent, or share your Shopify data with third parties for their independent use
• You can revoke Stitch Metrics’ access to your Shopify data at any time through your Shopify admin panel

Google Analytics Integration

When you connect your Google Analytics account to Stitch Metrics, our use of information received from Google Analytics APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specific Google Analytics Data Usage:

• We access only the Google Analytics data you explicitly authorize through Google’s OAuth consent
• Your Google Analytics data is used exclusively to provide marketing analytics, reporting, and insights within Stitch Metrics
• We do not sell, rent, or share your Google Analytics data with third parties for their independent use
• You can revoke Stitch Metrics’ access to your Google Analytics data at any time through your Google Account permissions

Data Security: All data transmission from Connected Platforms occurs over encrypted connections and is processed in accordance with our Privacy Policy and Data Processing Agreement.

For questions about our data practices with Connected Platforms, contact us at [email protected]

Email Communication

You may unsubscribe from our emails at any time. Every email from us will include a clearly visible ‘unsubscribe’ link. Upon clicking the link, you will be removed from that mailing list with immediate effect. More details available in our Privacy Policy.

This Website contains links to Connected Platforms and other websites that are not owned, controlled or operated by Stitch Metrics or any of its affiliates (“Third-Party Websites”). If you use these links, Stitch Metrics cannot be held liable for any content, material or other information displayed on those Third-Party Websites. Such links do not constitute an endorsement by Stitch Metrics of those Third-Party Sites. You acknowledge that Stitch Metrics is providing these links to you only as a convenience, and further agree that Stitch Metrics is not responsible for the content of such Third-Party Sites. Your use of any Third-Party Site is subject to the terms of use and privacy policies located on the linked to Third-Party Site.

Nothing in these Terms or your use of the Services shall in any way constitute any agency, association, partnership, joint venture or employee-employer relationship between you and Stitch Metrics. You shall not have any right, power or authority to make any representation or to assume or create any obligation, whether expressed or implied, on behalf of the other, or to bind Stitch Metrics in any manner.

You agree to indemnify and hold Stitch Metrics and its affiliates harmless, to the extent permitted by applicable law, from all loss and expenses, including reasonable attorney’s fees, which are based on or arise from (a) your violation of any of the provisions of these Terms or otherwise is related to your use of Stitch Metrics and Connected Platforms, (b) allegations that your content or use infringes or violates IPR, privacy rights, or other rights of a third party, or violates any applicable law, or (c) relating to, or arising from, your use of any Third-Party Websites or any third-party services.

These terms and conditions shall be valid until terminated by you or Stitch Metrics as provided below:

The Services that are free of charge, during the Trial Period, may be terminated by you at any time and without cause simply by closing your Stitch Metrics account. You may at any time and without cause terminate your Membership by giving Stitch Metrics fifteen (15) days written notice prior to the end of each month. You acknowledge and agree that you shall fulfil your obligations pursuant to these Terms until termination. The Membership Fee will always be calculated on a full calendar month basis.

We may suspend or terminate your access to the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

IF YOU ARE DISSATISFIED WITH SERVICES OR HARMED BY STITCH METRICS OR BY ANYTHING RELATED TO SERVICES, YOU MAY TERMINATE SERVICES IN ACCORDANCE WITH THIS SECTION OF THE TERMS, AS APPLICABLE. SUCH TERMINATION SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY (AND YOUR SOLE AND EXCLUSIVE LIABILITY) FOR ANY BREACH OF CONTRACT.

Stitch Metrics is entitled to, in its sole discretion, terminate your use of Services if you violate any of the terms and conditions set forth in these Terms or any applicable law. Any such termination of your access to the Services may be affected without prior notice and you acknowledge and agree that Stitch Metrics may immediately delete any information or files in your account (if any) and revoke any further access to Stitch Metrics without being liable to you or any third party. Stitch Metrics may also terminate Services without any reason whatsoever, at any time, by providing you with written notice of termination.

These Terms, and any dispute arising out of or in connection with these Terms or Services, are governed by and construed in all matters in accordance with the laws of the state of Delaware (United States), without regard to any conflict of law principles.

Except as otherwise provided in this Section, all disputes shall be subject to, and the parties irrevocably accept, the exclusive jurisdiction of the courts located in Delaware, United States.

Either party may, at its sole discretion, seek injunctive relief in any court of competent jurisdiction (including, but not limited to, preliminary injunctive relief).

Except as otherwise provided in this Section, all disputes shall be resolved by final, binding arbitration before 3 arbitrators pursuant to the rules and under the auspices of the American Arbitration Association (the “Rules”). In accordance with the Rules, each party shall select 1 arbitrator, and the 2 arbitrators shall select a third one. The arbitrators shall be knowledgeable in the chosen law and online advertising industry. At either party’s request, the arbitrators shall have the authority to determine issues of arbitrability and to award compensatory damages, but they shall not award punitive or exemplary damages. The parties, their representatives, and any other participants shall hold the existence, content, and results of arbitration in confidence. The arbitration proceedings shall be conducted in English language, and shall take place in Delaware, United States, or any other place on which all 3 arbitrators agree unanimously.

YOU AND STITCH METRICS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Unless both you and Stitch Metrics agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

A prevailing party in any action to enforce these Terms or to defend any action related to these Terms or Services shall be entitled to recover from the other party its reasonable fees for attorneys and expert witnesses, plus such costs and expenses as may be fixed by any arbitration panel or court of competent jurisdiction.

Stitch Metrics reserves the right to modify, suspend, discontinue or restrict access to any portion of Stitch Metrics and/or its Services at any time without notice and for any reason and will not be liable to you in any way for possible consequences of the aforesaid. This includes changes to Connected Platform integrations based on API availability or third-party platform policy changes.

Stitch Metrics may change, amend or modify any of these terms or conditions, at any time and in Stitch Metrics’ sole discretion. Changes will be notified by posting a change notice on the Website that is visible when users logon for the first time after a change has been made and by e-mail to you. All such modifications shall have effect 30 days after notice, unless indicated otherwise. If you do not consent to any changes in these Terms you must terminate Services pursuant to Section 10. Your continued use of the Website and Services will be subject to the then current terms applicable to the Website. Stitch Metrics advises you to periodically review the terms of service for Connected Platforms in order to be informed of any changes therein.

Stitch Metrics may assign its rights and obligations under these Terms to affiliates and other companies within the same corporate group.

In the event that any provision of these terms and conditions is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such provision (or part thereof) shall be enforced to the extent possible consistent with the stated intention of the parties, or if incapable of such enforcement shall be deemed to be deleted from these terms and conditions, while the remainder of these terms and conditions shall continue in full force and remain in effect.

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within Delaware, United States to resolve any legal matter arising from these Terms or your use of the Services.

You agree not to misuse the Services or help anyone else do so. This includes, but is not limited to, doing or attempting to do the following in connection with the Services: (a) use the Services for unlawful purposes or activities; (b) access or tamper with non-public areas of the Services, our computer systems, or the technical delivery systems of our providers; (c) probe, scan, or test the vulnerability of any system or network; (d) violate any terms of service or policies of Connected Platforms; (e) attempt to access data or accounts that do not belong to you.

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Website: https://stitchmetrics.com